FAQs
Orders
Q: Can I change or cancel my order?
A: Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible and we’ll do our best to assist.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor delivery in real time.
Shipping
Q: How long does shipping take?
A: Standard shipping typically takes 3–7 business days, depending on your location.
Q: Do you offer international shipping?
A: Yes, we ship to select countries. Shipping times and rates may vary based on destination.
Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for eligible items in original condition.
Q: How do I start a return?
A: Simply contact our support team with your order number and reason for return, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Approved refunds are typically processed within 5–10 business days to your original payment method.
Products
Q: What makes your products different?
A: Our formulas are designed to target the root cause of oral care concerns, using science-based ingredients instead of simply masking symptoms.
Q: Are your products safe for daily use?
A: Yes, our products are formulated to be gentle and suitable for everyday use.
Usage
Q: How often should I use your products?
A: Most products can be used daily as part of your regular oral care routine. Please follow the instructions on each product for best results.
Q: Do your products contain alcohol?
A: Many of our formulas are alcohol-free and designed to be gentle on the mouth.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and processed through secure payment systems.
Contact
Q: How can I contact customer support?
A: You can reach us anytime via email:
Email: support@TheraBreath.com
Q: How long does it take to get a response?
A: We aim to respond within 24–48 business hours.